Shipping Policy
Effective Date: April 1, 2026
This Shipping Policy applies to all orders placed on Moonlex, operated by Bit Control Solutions (OPC) Pvt. Ltd..
1. Company Information
Legal Name: Bit Control Solutions (OPC) Pvt. Ltd.
Trade Name: Moonlex
GSTIN: 09AAJCB7960L1Z0
Address: 9/105, Palm Olympia, Sector 16C, Greater Noida West, Uttar Pradesh, India - 201306
Email: info@bitcontrolsolutions.com
2. Order Processing
All orders are processed within 1–2 working days after confirmation. Orders are not processed or shipped on weekends or public holidays.
3. Shipping & Delivery Timeline
We ship orders through reliable courier partners to ensure safe and timely delivery.
- Estimated delivery time: 3–7 working days across India
- Delivery timelines may vary depending on location and external factors
- In certain cases, items may be shipped separately based on availability
4. Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before completing your order.
5. Shipment Tracking
Once your order is shipped, tracking details will be shared via email or SMS (if applicable), allowing you to monitor your shipment.
6. Damaged or Tampered Packages
If your package appears damaged or tampered with at the time of delivery:
- Please refuse to accept the delivery
- Contact us immediately at info@bitcontrolsolutions.com
7. Invoice & Documentation
All shipments are accompanied by a valid invoice in compliance with applicable Indian tax laws and GST regulations.
8. Delays in Delivery
While we strive to deliver within the estimated timelines, delays may occur due to unforeseen circumstances such as:
- Weather conditions
- Logistics disruptions
- Public holidays or regional restrictions
We are not liable for delays caused by such external factors.
9. Contact Us
If you have any questions regarding shipping, please contact us:
Email: info@bitcontrolsolutions.com
Address: 9/105, Palm Olympia, Sector 16C, Greater Noida West, Uttar Pradesh, India - 201306